Terms of service

1. INTRODUCTION

A
Welcome to www.missionmuscle.in, an e-commerce platform (including mobile version) operated by Pure Nutra Industries, with its registered address at GODOWN AREA, PLOT NO 234, VIVEKANAND ROAD, near PABHAT ROAD, Mohali, SAS Nagar, Punjab – 140603 (hereinafter referred to as “Company,” “we,” “our” or “us”).

B
The services (“Services”) provided by us include:
(i) this Website,
(ii) all services and features made available through the Website,
(iii) all content including information, images, videos, data, software, and related elements (“Content”).

C
By accessing or using this Website, registering for an account, or purchasing from us, you (“User,” “you,” or “your”) agree to comply with these Terms and Conditions, the Return, Refund & Cancellation Policy, Privacy Policy, and all applicable Indian laws. Collectively, this forms the “User Agreement”.

D
We reserve the right to amend or modify these Terms at any time. Continued use of the Website implies your acceptance of any changes.

E
The applicable version of the User Agreement will be the one posted on the Website at the time of access or order placement.

F
Please read this User Agreement carefully before using the Website. If you do not agree, please do not access or use the Website or our Services.

G
You are responsible for ensuring compliance with all applicable laws, including minimum age requirements for dietary supplements.

H
This document is an electronic record under the Information Technology Act, 2000, and does not require any physical or digital signatures.

2. LIMITED LICENSE

We grant you a non-exclusive, non-transferable, revocable license to access and use the Services in accordance with this Agreement. Intellectual property, trademarks, and content on this site remain our or our partners' property and may not be reused without written permission.

3. ELIGIBILITY

Use of this Website is restricted to individuals 18 years or older. If you are underage, please exit immediately. Misrepresentation of age may lead to legal consequences or cancellation of your orders.

4. AVAILABILITY

While we aim to provide uninterrupted access to the Website, availability may be affected by third-party dependencies, technical upgrades, or force majeure events. We may update or suspend features as needed.

5. PRODUCTS

All supplements sold are intended for personal use and not for resale unless agreed otherwise. Product availability and descriptions are subject to change without prior notice.

6. PURCHASE & PAYMENT

Payments made on the Website are handled securely via third-party payment gateways. You represent that you are the authorized holder of the payment method used. We are not liable for any inaccuracies or transaction failures related to third-party payment systems.

7. SHIPPING & DELIVERY

We deliver across India via third-party logistics partners. Estimated delivery timelines will be shared at checkout. Delays due to weather, logistics, or other external conditions are not our responsibility.

For detailed delivery terms, refer to our Return, Refund & Cancellation Policy.

8. USER REGISTRATION

You are responsible for maintaining the confidentiality of your account. Misuse or fraudulent use of an account can lead to suspension or legal action.

9. ACCURACY OF CONTENT

We strive to provide accurate product information, but do not guarantee that product descriptions, images, or prices are error-free. Any discrepancy does not constitute grounds for legal claim.

10. USAGE RESTRICTIONS

You agree not to misuse the Website for unlawful or harmful purposes, including but not limited to: spreading misinformation, copyright violation, fraud, or cyber threats.

11. QUANTITY RESTRICTIONS

We may limit quantities of certain products per customer, order, or address at our discretion to prevent misuse or resale.

12. PRICING INFORMATION

All prices are listed in INR and include applicable GST. Prices and offers may change without prior notice.

13. INDEMNITY

You agree to indemnify and hold harmless the Company and its stakeholders from any losses, claims, or legal expenses arising from your actions in violation of this Agreement or applicable laws.

14. PRIVACY

We are committed to protecting your personal data. For details, read our Privacy Policy.

15. FINANCIAL DETAILS

We do not store or access any credit/debit card or banking data. All transactions are routed through PCI-DSS compliant third-party payment gateways.

16. COMMUNICATION

By using our Website, you consent to receive communications from us electronically. This includes order confirmations, service messages, and promotional offers.

17. USER COMMENTS & FEEDBACK

Any user-generated content including reviews and feedback submitted to the Website may be used by us for marketing, R&D, or operational purposes.

18. INTELLECTUAL PROPERTY

All product names, logos, images, and text on the Website are owned by or licensed to us and protected under Indian copyright and trademark laws.

19. TERMINATION

We reserve the right to suspend or terminate your account if you violate any of the terms outlined here. You may also request account termination at any time.

20. LIMITATION OF LIABILITY

All Services are provided "as is". We shall not be liable for indirect or consequential damages from the use of our Website, Services, or Products.

21. HEALTH DISCLAIMERS

Statements made on the Website have not been evaluated by FSSAI or other authorities unless stated. Products are not intended to diagnose, treat, cure, or prevent any disease.

22. WEBSITE SECURITY

You agree not to hack, spam, or misuse our Website. Violations will lead to legal action as per Indian IT laws.

23. ENTIRE AGREEMENT

These Terms constitute the full agreement between the User and the Company, superseding any prior communications.

24. CONTACT INFORMATION

Customer Care
Email: care@missionmuscle.com
Phone: +91 8360407698

25. FORCE MAJEURE

We are not liable for any failure to perform due to events beyond our control, including natural disasters, strikes, or cyberattacks.

26. MISCELLANEOUS

  • No Waiver: Failure to enforce any part of these terms shall not constitute waiver.
  • Class Action Waiver: All claims must be brought individually.
  • Assignment: You may not assign your rights under this agreement.
  • Severability: If any part is deemed invalid, the rest remains enforceable.
  • Governing Law: These terms are governed by the laws of India.
  • Jurisdiction: Courts of Mohali, Punjab shall have jurisdiction over disputes.